Arvest Bank Partners with Coconut Software to Manage In-Bank Traffic
Category: #business  By Pranali Mehta  Date: 2020-10-21
  • share
  • Twitter
  • Facebook
  • LinkedIn
Arvest Bank Partners with Coconut Software to Manage In-Bank Traffic

Coconut Software, a pioneer in providing customer engagement solutions for credit unions and modern banks, announced that it has signed a deal with Arvest Bank.

The contract focuses on a business-level customer engagement platform that will enable Arvest to deploy a suite of solutions to help the customer schedule appointments with staff conveniently through its contact center, digital medium like arvest.com, or by visiting select branches.

With the implementation of this solution, Arvest can easily manage in-branch traffic to comply with the state regulations for social distancing. Arvest can manage all the branches from a centralized platform by using a cloud solution that will help it receive real-time updates to services offered, phone or in-person meetings, and branch hours of operation.

Furthermore, Arvest will review the feedback from customers in the coming months to find out what extra steps it can take to meet the changing customer needs.

The managing director of Arvest, Jason Kincy stated that the enterprise is offering them a convenient option to communicate including phone calls or scheduling in-person meetings rather than making the customers feel the need to visit the branch for every service. This move will allow customers to carry on with their daily routines with minimum disruption. Kincy added that with the changing times, Arvest wants to ensure that it is meeting customers as per their convenience, be it digitally or in person.

Arvest Bank has over 270 branches in Oklahoma, Arkansas, Kansas, and Missouri. It operates these branches through a group of 14 locally managed banks that have their own board and management team. Arvest provides a broad range of banking services like deposits, loans, credit cards, treasury management, mortgage loans, and mortgage servicing.

Coconut Software is a leading provider of appointment scheduling & queue management software solutions backed by investment from Information Venture Partners, Conexus Venture Capital Fund, Bay Partners, SaskWorks Venture Fund, PIC Investment Group, ScaleUp Ventures with additional financing by CIBC.

 

Source: https://www.prnewswire.com/news-releases/coconut-software-announces-agreement-with-arvest-bank-301154855.html

  • share
  • Twitter
  • Facebook
  • LinkedIn

About Author

Pranali Mehta

Pranali Mehta    

Pranali Mehta boasts of over three years of experience as a content writer. Having completed her graduation in chemical engineering, she worked as safety & environment associate in a chemical company for a year. Harnessing her passion for writing however, Pranali deci...

Read More >>

More News By Pranali Mehta

Neuralink to do trials for brain implants in human post FDA approval
Neuralink to do trials for brain implants in human post FDA approval
By Pranali Mehta

Neuralink Corp., a Elon Musk founded neurotechnology company, has reportedly obtained clearance from the US Food & Drug Administration (FDA) to proceed with its first clinical study involving humans. The approval is a significant leap forward ...

House of Lithium acquires EU micromobility startup Reby for USD 100M
House of Lithium acquires EU micromobility startup Reby for USD 100M
By Pranali Mehta

Canadian private equity firm House of Lithium has reportedly acquired Reby. The company was already a significant shareholder in the micromobility startup. The acquisition transaction was valued at USD 100 million. In a statement, Kevin Taylor, th...

Meesho to slash 251 jobs in new round of layoffs at its core unit
Meesho to slash 251 jobs in new round of layoffs at its core unit
By Pranali Mehta

Indian unicorn Meesho, an eCommerce platform, has recently confirmed a second round of layoffs within one year. This time it will terminate around 15% of its personnel, which is 251 employees, according to a spokesperson. Backed by Softbank and he...