Yellow messenger launches AI-powered bots, rebrands to yellow.ai
Category: #technology  By Pranali Mehta  Date: 2021-06-22
  • share
  • Twitter
  • Facebook
  • LinkedIn
Yellow messenger launches AI-powered bots, rebrands to yellow.ai

Reportedly, Yellow.ai (previously Yellow Messenger) has introduced a revamped brand and an expanded product suite that is focused on providing total customer experience (CX) automation. Yellow.ai added Voice AI bots to its existing portfolio of chat automation technologies as part of the launch.

Raghu Ravinutala, Co-Founder and CEO at Yellow.ai, mentioned their revenues increased significantly, and ARR (annual recurring revenue) has reached USD 16 million.

Various organizations went through a tough time due to the pandemic, and nobody was prepared for lockdowns and extended work from home circumstances. Yellow.ai swiftly scaled to fulfill the growing global demand for digital transformation, he added. He also stated the firm currently has offices in six economies and intends to expand further.

For the record, over 700 organizations worldwide use Yellow.ai's enterprise-grade chat and voice bots to automate their conversational customer experience (CX). It assists brands in automating customer experiences across more than 35 channels, including social media, web, telephony, and others, in over 100 languages, sources cited.

It is worth noting that India’s two largest private banks and a state government electricity board are among the company’s clients.

Touchless UI and voice, according to Ravinutala, are vital to enabling improved brand-to-consumer contact. They are devoted to offering engaging conversations at their conversational CX platform, which offers the optimal balance between AI and humans capabilities.

Vartika Verma, Global Vice President (Marketing) at Yellow.ai, expressed that the business intended to keep its brand salience while distancing itself from the text-only connotation. Therefore, they kept the yellow, dropped messenger, and added what is crucial for the product, she added.

Yellow.ai scheduled a mega-event called Envision – Future of Voice AI to commemorate its rebranding and new product launch on 22nd June. This worldwide thought-leadership event will feature industry experts from Teleperformance, VUX, Microsoft, Concentrix, and others to discuss Voice AI and its role in conversational CX, sources confirmed.

Source Credit- https://www.moneycontrol.com/news/technology/it-ministry-may-issue-faqs-on-new-social-media-rules-in-1-2-weeks-7067721.html

 

  • share
  • Twitter
  • Facebook
  • LinkedIn

About Author

Pranali Mehta

Pranali Mehta    

Pranali Mehta boasts of over three years of experience as a content writer. Having completed her graduation in chemical engineering, she worked as safety & environment associate in a chemical company for a year. Harnessing her passion for writing however, Pranali deci...

Read More >>

More News By Pranali Mehta

Walmart to help businesses digitize by offering its own technologies
Walmart to help businesses digitize by offering its own technologies
By Pranali Mehta

Walmart is planning to help other businesses in their digitization efforts by offering them technology and services that powered the Fortune 1 company. To achieve this, the retailer has partnered with Adobe Inc. to integrate its marketplace, pickup ...

At-Bay secures $185 Million in Series D funding; values at $1.35 Billion
At-Bay secures $185 Million in Series D funding; values at $1.35 Billion
By Pranali Mehta

The Series D round marks as At-Bay’s third round in the past 18 months The company recently recorded $160 million in annual recurring revenue At-Bay, a leading cyber insurance company, has banked $185 million in a Series D financing round ...

Microsoft records highest performing quarter driven by cloud growth
Microsoft records highest performing quarter driven by cloud growth
By Pranali Mehta

Multinational tech giant Microsoft Corp. has announced quarterly results, which reported its most profitable quarter. The company’s earnings and revenue beat Wall Street’s consensus as surging demand for cloud services counterbalanced the...